Frequently Asked Questions
Products
How to properly care for TENCEL™ Lyocell bedding?
TENCEL™ Lyocell is a softer material than cotton. We recommend drying and washing the bedding inside out, using a small amount of fabric softener, or preferably none at all.
How often should I wash my bedding?
You can rely on our materials – they will withstand even very frequent washing. We recommend washing bedding every 7-10 days. The frequency of washing terry products depends on the intensity of use; however, for standard use, we recommend washing towels at least once a week. You will find detailed information on proper care for each collection.
How to dry TENCEL™ Lyocell bedding?
Based on extensive experience - both our own and that of our customers, we have updated the markings on all bedding collections, now allowing safe tumble drying on a delicate cycle. We recommend drying inside out. For older collections, the label does not recommend tumble drying, so we ask for your understanding.
Should I be concerned that the bedding will shrink or lose its original shape?
Bedding (duvet covers and sheets) may shrink slightly after washing. This is taken into account during production – the fibres stabilise over time, allowing the fabric to fit well during use. This does not only apply to Lejaan products; every material has its specific properties that need to be considered. Shrinkage is a natural characteristic of cotton and does not affect the quality of the bedding. After washing, the fabric may shrink slightly, and then relax and return to shape during use. This is a natural cycle for products made from cotton and its blends.
How to wash terry cloth (towels and bathrobes)?
Our high-quality long-loop terry fabric is designed for long-lasting use. Before first use, we recommend washing the products at the recommended temperature, preferably separately – this helps remove dye residues and other production impurities and stabilizes the material's structure, which contributes to its durability. This is a natural process that will ensure a longer lifespan for terry products.
Can I dry my bedding outside?
When drying bedding outdoors, it's best to turn it inside out and avoid direct sunlight. The high-quality materials we use require delicate care. In bright, sunny bedrooms, it's advisable to further protect your bedding with a throw or bedspread to keep the colors vibrant for longer.
How to dry knitted throws and decorative pillows?
Our knitted throws and cushions require the same care as your favourite sweater. Avoid using a tumble dryer; it's best to dry them flat, allowing them to air dry naturally. Do not stretch or hang them to help them maintain their shape for longer.
How to care for throws and decorative pillows?
Knitted and woven materials are generally more delicate and prone to snagging, so it's important to handle them with care. Throws and pillowcases can be washed at 30°C and then dried flat. Avoid tumble drying and ironing to maintain their structure and aesthetic appearance.
Where are the hanging loops on the towels?
We sew loops into all towels – both cotton and hemp – regardless of size. They are placed in the middle of the shorter side, allowing the towel to hang freely along its entire length and dry faster.
Can I order fabric samples used to make the bedding?
For your convenience and inspiration, we have prepared a Lejaan swatch book, which will make it easier for you to make a decision without leaving your home. You can choose from colors and materials or order a full sample set of all our bedding collections. With each order, we include a voucher for the value of the swatch book, which you can use for your next purchases.
Registration and Orders
How can I modify or cancel an order?
Did you provide the wrong size, color, or delivery information? Unfortunately, the system does not allow changes to be made to a submitted order. We recommend contacting our customer service at customerservice@lejaan.pl or by calling +48 732 059 761 to cancel your order. We will be happy to assist you, and if the order has already been paid for, we will refund the funds immediately.
Do I need to register before placing an order?
Registration is not required to place an order. However, registered users have access to their order history, so they don't have to remember sizes or colors. We also encourage you to subscribe to our newsletter, as its subscribers are the first to learn about exclusive offers and news from the world of Lejaan.
How can I check the current status of my order?
We will notify you by email when your order has been accepted and dispatched. We usually fulfill orders within 2 business days of their confirmation.
I can't log into my account. What should I do in this situation?
After creating an account on the website www.lejaan.pl, you will receive an activation email which you need to confirm. Please also check your spam folder. After activation, you can log in to your profile and start shopping.
How do I check if the order has been confirmed?
After completing your order, please wait to be redirected to our website, where we will confirm that everything went smoothly. We also send a confirmation by email.
How can I use a gift card?
1. Log in or create an account at www.lejaan.cz by clicking the profile icon in the top right corner. 2. Go to "My Coupons" section and enter the voucher code in the appropriate field. 3. Click "Check". The amount will be credited to your account and ready for use.
How to use a discount code?
Enter the discount code in the dedicated field in the first step of the checkout process from the shopping cart. Only one code can be used per order. If you encounter any difficulties, please contact us at customerservice@lejaan.pl or call +48 732 059 761.
I did not receive the invoice / email for my order.
Can't find your invoice or order confirmation? For environmental reasons, we send invoices exclusively by electronic means. Please check all folders in your mailbox, including spam. If the document is not there, please contact us, we will be happy to help: customerservice@lejaan.pl or +48 732 059 761.
ORDER PACKAGING METHOD
How are packages packed?
We ensure that your order is carefully secured for transport and reaches you in perfect condition. For hygiene reasons, we pack fillings separately, vacuum-sealed in packaging marked with the size. We match each package to its contents, choosing the most appropriate carton size to reduce its weight and facilitate collection. For larger orders, the package may be split into several shipments. Detailed information will be provided in an email from the carrier.
Collection points and larger shipments
Due to the nature of the products, some orders, especially fillings and larger shipments, cannot be delivered to pickup points. In such a situation, it is best to choose delivery to a private address. Information about available delivery options can be found in the shopping cart when finalizing your order.
What are the packing options in the cart?
Standard packaging
Our standard packaging exceeds accepted standards. We use fully recyclable packaging with characteristic Lejaan logo details, and we include the invoice with the order.
Eco-friendly packaging
Less is more. With this option, we limit additional packaging materials and send the invoice exclusively in electronic form.
Gift packaging
If you want to give the order to a loved one, choose gift packaging - with tissue paper, ribbon, and the option to add a personalized dedication.
Delivery
What is the delivery time for products in stock?
We regularly replenish our stock, ensuring constant availability of the entire Lejaan range. If a selected product is in stock, we ship it on the next business day. The total delivery time is usually 3 to 5 days, depending on the chosen carrier.
What is the delivery time for out-of-stock products?
All collections and sizes are part of our regular offer, which we replenish regularly. If a product is sold out, this is a temporary situation and it will soon be back in stock. If the selected model or quantity is currently unavailable, you can inquire about availability at info@lejaan.pl.
What countries do you ship to?
Our store currently offers delivery within Poland, the Czech Republic, and Slovakia. We ship to other EU countries based on individual arrangements. If you are interested, please contact us at customerservice@lejaan.pl, providing your chosen products and delivery address. We will prepare a quote for you and check available options, so that Lejaan products can reach you wherever you are.
When am I entitled to free delivery?
For orders over 449 PLN, we offer free delivery within Poland. The discount will be applied automatically in your cart, no code needed.
Returns and Complaints
What are the return conditions?
You have 30 days to make a calm decision. If the size is not right or you prefer a different color, you can return Lejaan products without giving a reason. After this period, each return is considered individually. If you have any questions or concerns, please contact us; we are at your disposal.
Within what period can I return purchased products?
If your order didn't meet your expectations, you can return it within 30 days without providing a reason. Returns are free, and we refund your money immediately upon receiving the shipment.
How to return an item?
Follow the detailed instructions available at this link:
We'll take care of the rest. After receiving and processing your return, we will inform you about everything via email.
Do I have to return the goods in their original packaging?
If you return goods within the statutory 30-day decision period, you must retain the products' original packaging, including the original vacuum packaging for pillows and duvets. It's best to use our boxes, but if you use others, that's fine too. We only ask that you pack and secure the shipment carefully so that it arrives safely.